997 Acknowledgement Reconciliation

997 Acknowledgement Reconciliation

Most translators will automate the way 997s acknowledgements are handled. The process of sending 997s for incoming documents should be automated. Receiving 997s and reconciling them with the documents to which they are linked should be automated as well. A method must exist (e.g. e-mail notifications) to notify the EDI operations team of erroneous 997s. Not receiving a 997 acknowledgement usually means the document was not received. A method should also exist to look for documents that have not been acknowledged. This is especially helpful for time sensitive documents. For example, an outgoing 856 Advance Shipping Notice (ASN) can be a very time sensitive document. Shipments could be due to arrive as little as hours after the ASNs are sent. In this case, there might be a requirement that the 997 Acknowledgement be received within four hours of the transmission time. The EDI operations team may be notified via e-mail that a 997 has not been received according to the specified time window.

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