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Customer Order Processing and Fulfillment

Customer Order Processing and Fulfillment are the key to maintaining a positive customer experience with Boscov’s. This blog outlines key order processing and fulfillment policies that will ensure a quality experience for the Boscov’s customer.

3rd Party Order Processing Interface

OpenText Technology Requirements: Suppliers must be able to transmit/receive all order processing messages electronically through Boscov’s third party SDF order broker, OpenText*. Boscov’s requires all vendors to contract with OpenText, Boscov’s vendor for Supplier Direct Fulfillment. OpenText allows for an easy setup and maintenance of a robust SDF program which maximizes value for both sides. Boscov’s will prioritize each vendor and turn them over to OpenText on a weekly basis. OpenText will then contact you to begin setup.

Inventory Availability

Online SDF assortment availability will be driven and decremented against vendor provided inventory quantities by SKU

  • Purchase Order – Receive a separate purchase / fulfillment order for each customer order
  • Ship Confirmation – Upon fulfillment, vendor will provide confirmation of shipment (shipped, cancelled for each line item) in an SDF purchase order and include shipment tracking details within 24 hours of shipment
  • Invoice – Provide a separate invoice for payment of confirmed SDF purchase order shipments *Suppliers have several options to manage these transactions. Any combination of browser-based (web forms) and integrated messaging is supported. Integrated options vary from basic to complex to meet your technology capabilities. Browser based management can be enabled with minimal technology investment.

To learn more about EDI and become a certified  EDI Professional please visit our course schedule page.

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