DSW Drop Ship Vendor Regulations: Cancellations, Returns/Exchanges, Invoicing
DSW Drop Ship suppliers are required to notify DSW of all cancellations on a daily basis via comments on the order within the VendorNet hub. The VendorNet system notifies customer service group when updates are made to a specific order. DSW Drop Ship customer service group will then execute a cancellation that will flow thru to DSW Order Management system and generate an email advising the customer of the order modification. High cancellations may result in removal from the DSW Drop Ship Program. Orders for any item not available due to a “no inventory disposition” should be cancelled if the order cannot be filled within 48hrs from the date the order is downloaded.
Returns/Exchanges
Customer Returns
– All customer returns are directed to the DSW Fulfillment Center. Instructions are provided to each customer on the back of their DSW packing slip as well as on the dsw.com website.
– All customer exchange requests will be processed as 2 transactions, a return processed in the DSW fulfillment center crediting the client and a new order placed on behalf of the customer. The exchange order will be processed as a new order.
– DSW will return resalable & damaged product returned by customers to the supplier after the completion of an agreed upon period.
Restocking Fee
Restocking fee payments can be requested by the supplier for each re-sellable returned item. This fee is not to exceed $x.xx USD per pair.
Invoicing
Our invoicing process is completely electronic and is triggered by the VendorNet system. When you have confirmed shipment on an order the system generates an invoice for that order and submits it electronically to our accounts payable department. No paper invoice is needed or will be accepted.
Payment Terms
Terms are Net XX days unless otherwise specified. Accounts payable questions regarding the status of an invoice, payment information and claim copies should be directed to Drop Ship Operations.
Cancelled Orders
Invoices for merchandise shipped after the order has been cancelled will not be paid. Incorrect or unpaid Purchase Orders PO’s reflecting incorrect cost need to be communicated to Drop Ship Operations and Buying Team for quick resolution. Prior to contacting DSW Drop Ship Operations for payment of unpaid
invoices, supplier is required to research within their company (i.e. supplier customer service) for resolution.