General directives
- Mark all cartons with the store labeling information.
- DO NOT PREPAY FREIGHT AND ADD FREIGHT CHARGES TO THE MERCHANDISE INVOICE(S), or send separate invoices with freight charges. Merchandise invoices that contain freight charges will be paid net of freight.
- Von Maur does not reimburse Vendors for any prepaid shipments. If you mistakenly ship “prepaid” using the appropriate carrier when the correct routing method was “collect” contact the Logistics Manager for assistance. The PO number(s), carrier, PRO or tracking numbers and a description of the error should be included in your email.
- There is a $50 carrier invoice correction fee charged by Von Maur for each PRO or tracking number that is corrected. Requests for invoice corrections must be made within 60 days of the original ship date.
- There is no importing internationally (including Canada). Vendors must ship from a domestic address. All shipments may be routed from a U.S. warehouse once clearing customs into the United States. → Shipments originating in Canada and being shipped to Von Maur from a U.S. warehouse via FedEx Ground must be shipped from a U.S. based shipper FedEx account number.
Start ships/Cancel dates
START SHIP DATES: All listed start ship dates are the earliest the Purchase Order can ship from a U.S. point. If a Vendor requests to ship before this date, the Consolidator will not authorize pick up. The LTL/Small Package Carrier will pick up the shipment, but it will be refused at Von Maur’s door.
The Vendor must contact the appropriate carrier to arrange for shipment pick up, providing at least 24 business hour notice.
CANCEL DATES: DO NOT ship after the “Cancel Date” or the merchandise will not be picked up by the Consolidator, and SMALL PACKAGE/LTL deliveries will be refused at the Von Maur Distribution Center.
- If the Vendor chooses to ship on the cancel date, the consolidator/carrier must be called at least 24 business hours before the cancel date to make an appointment.
- If, due to carrier error, the pickup is not made before the cancel date, it is the Vendor’s responsibility to notify the appropriate Buyer, Logistics Manager, or DC Manager that the goods were picked up past cancel.